Privacy Policy

1 Information We Collect

When you contact us, book a taxi, or request a customized Nepal tour package, we collect necessary information to fulfill your service request, including:

• Contact Information: Full name, phone/mobile numbers, email addresses, and home/billing addresses.
• Trip & Travel Details: Pickup and drop-off locations, dates of travel, preferred vehicle type, number of passengers, and special requests.
• Identification Details (For Nepal Border Entry): Passenger names and valid government ID proofs (Voter ID / Passport) required strictly for border checkpoint clearance, Vahan Suvidha road permits, and Nepal tourism paperwork.
• Inquiry & Communications Data: Queries submitted through our website contact forms, WhatsApp communications, or phone call logs.

2 How We Use Your Information

We utilize the information collected for the following legitimate business purposes:

• To schedule, confirm, manage, and dispatch cabs and experienced drivers for your requested journey.
• To facilitate seamless customs documentation, border permits (Bhansar), and toll processing when traveling from Gorakhpur to Nepal.
• To provide customer assistance, travel updates, and 24/7 on-road emergency coordination.
• To generate invoices, receipts, and process advance booking payments.
• To improve website performance, enhance service quality, and address customer feedback.

3 Information Sharing & Disclosures

We strictly value your trust and do not sell, rent, or trade your personal information to third-party marketing companies. Your details are disclosed only under the following limited circumstances:

• Assigned Chauffeur & Logistics Team: Only necessary trip details (passenger name, phone number, pickup location) are shared with your assigned driver to facilitate coordination.
• Border & Regulatory Authorities: As mandated by law, passenger details and vehicle documents may be presented to Indian Customs, Nepal Customs (Bhansar), and immigration personnel at the border.
• Legal Obligations: If required by court orders, government authorities, or law enforcement bodies in compliance with applicable laws.

4 Data Security & Retention

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. We retain your travel records only as long as necessary for fulfilling booking operations, resolving accounting inquiries, or satisfying statutory requirements.

5 Cookies & Web Analytics

Our website may use standard session cookies and anonymous analytics to understand visitor preferences, track traffic patterns, and optimize user experience. You have the option to configure your browser to decline cookies, though certain interactive features may have reduced functionality.